When you just need
someone in your corner.
Three ways to get tech help: a one-off Rescue Call, a focused VIP Day, or an ongoing Care Plan with three tiers depending on how much support you need.
Pick the level of backup you need.
A Tech Rescue Call is a one-off, 60-minute screen-share with Mat to fix one specific stuck problem, a broken checkout, a funnel that won't fire, whatever it is. You get the issue resolved live and a written summary so you can repeat the fix yourself, booked and delivered within 5 business days.
- 60-minute screen-share call with Mat
- One specific issue resolved
- Written summary so you can repeat the fix
- Booked and delivered within 5 business days
- Perfect for: DIY builders stuck on one wall
Care Plan is ongoing monthly tech support in three tiers: Steady (2 hours/month), Care Plan (4 hours/month, evergreen monitoring) and On Tap (10 hours/month, same-day response, Slack access). Cancel anytime and move between tiers as your business changes, so you only pay for the level of backup you actually need.
- Steady — 2 hours/month, 24-hour response
- Care Plan — 4 hours/month, evergreen monitoring
- On Tap — 10 hours/month, same-day response, Slack access
- Cancel anytime, move between tiers
A VIP Day is 6 hours of Mat's focused build time on a date you choose, for knocking out a backlog of tech jobs in one go. It starts with a pre-call to agree the scope, gives you live access to Mat during the day, and ends with a written wrap-up of what got done.
- 6 hours of focused build time on a date you choose
- Pre-call to agree the scope
- Live access during the day
- Written wrap-up of what got done
- Perfect for: anyone with a backlog of tech tasks
Three tiers. One that fits.
Each tier builds on the one before it. Start where you need to. Move up or down as your business changes.
Steady is the entry-level Care Plan tier: monitoring on your site, checkout and automations, plus up to 2 hours of dev time a month with a 24-hour response (Mon-Thurs Sydney time) and a monthly check-in email from Mat. It suits established sites that are stable but where small fixes keep piling up.
- Monitoring on the site, checkout, and automations
- Up to 2 hours of dev time each month
- 24-hour response, Mon-Thurs Sydney time
- Monthly check-in email from Mat
Good for: Established sites that are stable but where small fixes and tech tweaks keep adding up.
The Care Plan tier builds on Steady with more monthly hours (up to 4) and evergreen funnel monitoring, timers, email sequences and links checked so nothing quietly breaks, plus two strategy calls a year. It suits course creators running evergreen launches, multiple offers, or AI workflows that need regular attention.
- Everything in Steady
- Up to 4 hours of dev time each month
- 24-hour response, Mon-Thurs Sydney time
- Evergreen funnel monitoring (timers, emails, links)
- Two strategy calls a year
Good for: Course creators with evergreen launches, multiple offers, or AI workflows that need ongoing attention.
On Tap is the top Care Plan tier for businesses where revenue depends on the tech working: up to 10 hours of dev time a month, same-day response, a quarterly tech roadmap review, and a direct Slack line to Mat. Built for teams that can't afford reactive maintenance.
- Everything in Care Plan
- Up to 10 hours of dev time each month
- Same-day response, Mon-Thurs Sydney time
- Quarterly tech roadmap review
- Direct line to Mat on Slack
Good for: Established businesses where revenue depends on the tech working. 3-month minimum.
Which one's right for you?
Tech Rescue Call
VIP Day
Care Plan (any tier)
Most clients start with a Rescue Call, then move to a Care Plan once they realise how much faster things get fixed when someone's already in the loop.
Honest answers.
What counts as 'one issue' on a Rescue Call?
One discrete problem. 'My checkout isn't firing' is one issue. 'I want to rebuild three pages and migrate my email list' is a VIP Day.
What if my issue takes longer than an hour?
If we hit the time limit, we'll quote you for finishing it off. Often that means a VIP Day or a small project.
Do Care Plan hours roll over?
Yes, one month at a time. So you could save October’s hours to use in November. Anything older than that doesn’t carry.
Can I move between Care Plan tiers?
Yes. Upgrade or downgrade at any time with 30 days notice. We’ll prorate the next billing cycle.
Can I use a VIP Day or Rescue Call on Claude setup or Deadline Funnel work?
Yes. Anything we do at Tower Tech is fair game.
Ready to get it sorted?
Book a 30-minute call. We'll talk through what you need, recommend the right offer, and answer any questions. No pitch. No pressure.