Answers 24/7 in your business name
Nights, weekends and mid-job. Callers get a friendly, natural voice that knows your services and service areas, not a voicemail beep.
Up a ladder, under a sink or knocked off for the day, your phone still gets answered. Your AI receptionist picks up in your business name, books the job and passes urgent calls straight to you. Set up and looked after by Mat across Sydney, the Central Coast and Newcastle.
A big share of calls to a trade business come in after hours, mid-job, or while a one- or two-person crew is flat out. Most people don't leave a voicemail. They ring the next business on Google.
An AI receptionist closes that gap. It answers straight away, every time, sounds like your business, and gets the job into your calendar before the customer has a chance to call someone else.
It suits any small business that misses calls, not just tradies: clinics, real estate offices, child care centres and hospitality venues too.
Nights, weekends and mid-job. Callers get a friendly, natural voice that knows your services and service areas, not a voicemail beep.
It checks your availability and books the job while the customer is still on the line, so it lands where you already look.
Services, areas you cover, call-out fees, opening hours: whatever you're happy for it to say. Anything it doesn't know, it takes a message instead of guessing.
Burst pipe, no power, an existing customer who needs you now: it transfers the call to you or your team, and can brief you on who's calling before you pick up.
Name, number, address and what the job is, written up and sent to you, so you can call back with everything in front of you.
Customers keep ringing the number they already have. We forward it to your AI receptionist, and you can switch it back any time.
Get missed calls stopped this week, or have a receptionist built around your brand, your voice and your systems.
Stop missing calls, fast.
A receptionist that sounds like your business.
Already running Workiz, Housecall Pro or ServiceTitan? We can switch on and set up the AI built into your platform instead, so it books straight onto the dispatch board you already pay for.
Not sure which fits? Book a free 30-minute chat. We'll look at your call volume and how you book jobs, and tell you straight.
Your call volume, services, service area, after-hours rules, how you price jobs, and how many calls you think you're missing. That decides which option fits.
We write the script and common answers with you, connect your number, and set up booking into your calendar or job software.
It answers real calls while you see every transcript. We review them together and fix anything it handled awkwardly.
Once you're happy, it goes fully live. Each month you get a short report on calls answered and jobs booked, and the script gets updated as your business changes.
It always says it's AI. Every receptionist we set up opens by telling callers they're speaking with an AI assistant for your business.
Recording is out in the open. NSW requires everyone on a call to consent to it being recorded, so the opening line says the call may be recorded and callers get a real way to opt out, like a callback. We build every script to NSW's rules, even for callers from interstate.
Only the details you need. It captures what's needed to book or call back, and we tell you plainly what's stored, where and for how long. The voice platform runs on overseas servers, so call data does leave Australia.
This is general information, not legal advice. Check your own obligations with your adviser, especially if you're a larger business covered by the Privacy Act.
An AI receptionist is a voice assistant that answers your business phone, talks to callers in a natural voice, answers common questions, books jobs into your calendar and passes urgent calls to you. It works around the clock, so calls that come in after hours or while you're on a job still get answered.
Yes. Every receptionist we set up says it's an AI assistant for your business in its opening line. Most callers just want the job booked, and being upfront builds trust.
Yes. Customers keep ringing the number they already have. We forward it to your AI receptionist, and you can switch the forwarding off any time.
You decide the rules. Urgent calls, like a burst pipe or no power, can be transferred straight to you or your team, and the receptionist can brief you on who's calling before it connects them. Anything else gets booked in or written up as a message.
Calls can be recorded so you can review them, but NSW requires everyone on a call to consent. So the opening line says the call may be recorded, and callers get a way to opt out, such as a callback. This is general information, not legal advice.
AI Receptionist Setup gets you live in days on a proven voice AI platform, with your script, common answers and calendar booking set up. A Custom Branded Receptionist takes 2 to 6 weeks and is built in your brand and voice, with Claude handling the conversation and a direct connection to your CRM or job management software.
Maybe not. Those platforms have their own AI features, and we can switch on and set up the one built into your platform so jobs book straight onto your dispatch board. We'll tell you on the call which makes more sense.
It depends on your call volume and which option you choose. There's a one-off setup or build fee, then a monthly fee that covers call minutes and ongoing support. We quote it on a free 30-minute call, before anything starts.
Mat Tower works on-site directly in your office across Sydney, the Central Coast and Newcastle. For clients outside these regions, travel arrangements can be built transparently into the project scope.
Book a 30-minute call. We'll look at your calls and how you book jobs, and tell you straight whether an AI receptionist is worth it for you.
How many hours a week are you spending on work nobody needs you to do?